What to Look for Before Hiring a Roofing Company in Melbourne - Melbourne Quality Roofing

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Introduction

After Terracotta Roof Restoration1 (2)

Your roof quietly does one of the hardest jobs on your property, and it only asks for real attention once every few decades. Get that choice right, and the job is done once, with paperwork that still means something in ten years. Get it wrong and you are chasing someone who has stopped answering the phone. 


There are hundreds of 
roofing companies Melbourne homeowners can call, and from the outside many look identical. Same promises, same photos, similar prices. The differences that matter sit underneath the marketing, in registration, insurance, guarantees, and who physically turns up. 


Melbourne Quality Roofing has been restoring, repairing, and painting roofs across Melbourne's south eastern and eastern suburbs for over 35 years. This guide sets out what to check before you sign anything, including the Victorian rules that changed in July 2026.
 

What Should You Look for in a Roofing Company?

Look for current registration with Victoria's Building and Plumbing Commission, full public liability insurance, a written workmanship guarantee, verifiable reviews, and a direct crew rather than subcontractors. A reputable roofer will provide all of this in writing before you commit to anything. 


Beyond that baseline, the strongest signal is how a company behaves while quoting. Roofing companies Melbourne homeowners end up happy with tend to inspect properly, photograph what they find, explain the condition plainly, and put an itemised quote in writing. A roofer who quotes from the footpath, pressures you for a same day decision, or asks for a large deposit up front is telling you something too.
 

How Do You Choose the Right Roofing Contractor in Melbourne?

Wondering how to choose a roofer without spending a fortnight on research? Work through these six checks. They take about twenty minutes in total and filter out the overwhelming majority of poor operators. The best roofing company Melbourne has to offer for your particular job is rarely the biggest or the cheapest, it is the one that clears all six. 


Check 1: Registration With the Building and Plumbing Commission


In Victoria, domestic building work valued over $10,000 must be carried out by a registered builder. Registration is administered by the Building and Plumbing Commission, which took over from the Victorian Building Authority, and you can verify any practitioner through its public search. Licensed roofing contractors Melbourne homeowners engage should have no issue with you checking, and the BPC also publishes a disciplinary register.


Check 2: Public Liability Insurance and Home Warranty

Ask for a certificate of currency for public liability insurance, not a verbal assurance. Separately, Victoria replaced Domestic Building Insurance with the new Home Warranty scheme on 1 July 2026. Eligible domestic building work over $20,000 now requires Home Warranty cover, paid for by the registered builder, protecting you if work is left incomplete, defective, or non compliant and the builder cannot or will not fix it.

Check 3: A Written Quote and a Written Contract

Victorian law requires a written major domestic building contract for work worth more than $10,000. Even below that threshold, insist on an itemised written quote showing what each element costs rather than a single lump figure. Vague quotes are where scope disputes begin, and a roofer who resists putting detail in writing before the job is unlikely to become clearer once the ladders are up.

Check 4: Track Record You Can Actually Verify


How long has the business traded under its current name? A 10-year guarantee is only worth as much as the company standing behind it, and businesses that rebrand every few years leave nothing to claim against. Read the recent and middling Google reviews rather than only the five star wall. Independent recognition, such as Three Best Rated listings or long standing HIA membership, is harder to manufacture than a testimonial page.

Check 5: Who Physically Does the Work 

Ask directly whether the crew are employees or subcontractors. Subcontracted roofing is where accountability tends to disappear, because the company you signed with and the people on your roof are two different businesses. Ask who your point of contact is during the job, and whether the person quoting is a roofer or a commission based salesperson. The answer changes the incentive behind every recommendation you are given.


Check 6: Materials, Systems, and What Is Actually Being Applied

Ask how many coats are included and which products are used. Many quotes cover a two coat system, which looks identical on completion and behaves very differently after five Melbourne summers. Ask whether tile and valley replacement are included or charged as extras, what happens to ridge caps, and whether the paint is rated for rainwater collection if you have a tank. On metal roofs, confirm the system is rated for Colorbond. 

Want to See How a Roofing Company Works Before You Decide?

Watching a full restoration from safety setup to final coat tells you more than any brochure. This short video shows how our team prepares a roof, replaces damaged tiles and valleys, rebeds and repoints ridge caps, and applies the four coat system. If that is the standard you want, book a free inspection. 

What Questions Should You Ask a Roofing Company Before Hiring?

Ask for the registration number, the insurance certificate, the guarantee in writing, and a breakdown of what the quote includes and excludes. Those four requests will tell you almost everything you need to know.

Follow them with practical questions. How many days will the job take, and what happens if it rains partway through? Will the crew be on site every day or moving between jobs? Is there a follow up inspection after completion? What is the payment schedule, and who cleans up afterwards? Reputable roofing contractors Melbourne wide answer all of this without hesitation, because they have answered it hundreds of times before. 

Why Does Hiring Local Roofers in Melbourne Matter?

Does it really matter whether the company is local? For roofing in this city, yes. Melbourne's climate puts roofs through a genuinely unusual cycle: sustained winter rain that keeps tiles and mortar saturated for weeks, followed by high summer UV that fades coatings and works at sealants, with sharp temperature swings inside single days that drive expansion and contraction through ridge caps and metal sheeting.

Local roofers Melbourne homeowners hire have seen how that cycle behaves on the housing stock here, from mid century concrete tile roofs across the eastern suburbs to terracotta on older homes and Colorbond on newer builds. They know which valleys rust first and how bedding mortar fails in this climate. A residential roofing company Melbourne based also has an advantage that matters after the job: if something needs attention under guarantee, they are a short drive away rather than a regional call centre. 

What Do Melbourne Homeowners Say?

Thank you to Jim and the team at Melbourne Quality Roofing. I can't thank you enough for providing such an amazing customer experience and going above and beyond to get the roof restoration completed. Throughout the entire process, I was never once kept in the dark as Jim was so quick to respond and had always provided an update throughout. If you're wanting a roof restoration/maintenance with a 5 star customer experience, look no further as the team at Melbourne Quality Roofing has got you covered. Again, thank you to Jim and the team. :)

Phillip Nguyen , Keysborugh

Melbourne Quality Roofing completed our restoration 2 years ago in May 2019. There were water marks on the ceiling after a few days of heavy rain and I remembered the warranty so I promptly texted Jim. As it was a Sunday, I didn't expect much. To my surprise, he replied that he can drop by in the afternoon after finishing another job. He came and fixed the leak the same day! Thanks Jim & your team, I am impressed.

Cecilia Suteh , Glen Waverley

I could not speak highly enough of Jim and Michael. After contacting several companies and not even a response. Not only did Melbourne Quality Roofing respond, but they are also by far the most knowledgeable and professional. I wish we could rate higher than 5 Stars.

Anthony O’Connell

I’m very happy with the work that Jim and his team did fixing my roof , from the first phone call right through to the end of the job I couldn’t be happier. Every process was communicated in detail which filled me with confidence that the job was going to be done right. I would like to make special mention to Steve who was an absolute professional on the job and explained in detail each process of the repair that was going to take place. Steve was always punctual and extremely polite and well-mannered and on this experience I would highly recommend Melbourne quality roofing to anyone.

Peter Yankos , Knoxfield

Melbourne Quality Roofing did my roof restoration. Jim and his team of people are model professional tradesmen. They are masters at what they do and at customer service. They are a breath of fresh air. They give me hope that there are really quality trustworthy tradies, a rare breed indeed nowadays. A word about Jim. I have never met another businessman like Jim before. He is not just an outstanding businessman but an amazing human being, generous, kind, honest, reliable and understanding. I don't know Jim personally at all in case you think this is a friend's review. I had to ask Jim to change the color of the paint after it was finished and he was so gracious and helpful. My roof looks fantastic. I am so happy that I chose this company.Thank you guys. I will be recommending you to everyone I know. I will not be surprised if this company becomes a household name in the future and they will deserve it too.

Anna Lu , Endeavour Hills

The go to roof restoration company in Melbourne. Jim’s approach, service, communication and workmanship is elite. From the moment you request a quote, the entire process through to completion is just so professional. Nothing is too difficult and any questions or queries are handled quickly, respectfully and professionally. As for the finish, just perfect, our roof looks like new. I have no hesitation in recommending Jim and his team at Melbourne Quality Roofing to anyone looking at any roof repairs or restoration.

Jim Cosentino , Lysterfield

I was very happy that I have chosen Melbourne Quality Roofing for my roof restoration job. The job was done as per quoted with no spills and thrills and now I don't have to worry about a leaking roof. The price was reasonable for the quality of the repairs and fixes completed. Thank you Jim and the team for the great roof restoration work.

Ken Lai , Patterson Lakes

Why Choose Melbourne Quality Roofing?

Melbourne Quality Roofing is a family run, Australian owned business with over 35 years in the trade, more than 3,500 completed roofs, and 245 plus five-star Google reviews. We have been named a Three Best Rated roofing business every year from 2017 to 2026, have held HIA membership for over a decade, and carry full licensing and public liability insurance. Every check in this guide is one we expect you to run on us.

There are no salespeople and no subcontractors between you and the crew on your roof. Every job carries a 10-year written workmanship guarantee, and full restorations include a complimentary 12 month follow up inspection with photographs. Our roof restoration Melbourne work uses a four-coat system, one Maxi Primer coat plus three coats of Regent water-based acrylic in 42 colours, safe for rainwater collection, with a three-coat metal system for Colorbond roof restoration. Inspections and quotes are free. 

Ready to Get an Honest Assessment of Your Roof?

Book a free inspection and free quote with Melbourne Quality Roofing. One of our own roofers will assess your roof, photograph anything worth showing you, and put an itemised quote in writing with no obligation. Call 0466 885 133 or (03) 9540 8865 or get in touch through our contact page

Frequently Asked Questions

Search the Building and Plumbing Commission's public practitioner register. Domestic building work over $10,000 must be carried out by a registered builder, and the BPC also publishes a disciplinary register worth checking.

Public liability insurance at minimum, plus Home Warranty cover for eligible work over $20,000. Victoria replaced Domestic Building Insurance with Home Warranty on 1 July 2026. Ask for a certificate of currency, not a verbal assurance.

Three is the practical number. Compare what each quote includes rather than the headline figure, because a two coat system with repairs charged as extras is rarely cheaper by completion.

Sometimes, but only when the scope genuinely matches. A materially lower price usually reflects fewer coats, excluded repairs, subcontracted labour, or no meaningful guarantee. Ask for a line-by-line comparison.

A modest deposit is normal but be cautious about large upfront payments. Victorian rules cap deposits on major domestic building contracts, and a payment schedule tied to job stages protects both sides.

Ten years is the Melbourne benchmark, and it should be written rather than verbal. Check whether it covers workmanship, materials, or both, and how long the company issuing it has traded.

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